Dear HumanDHS network friends
Please find below information on a opening in dispute resolution in Sydney, Australia.
Kind regards
Brian Ward
Dispute Resolution Director, 3 Mobile, Sydney Area, Australia
Posted 8/13/08; Salary–6 figures, full-time, 3 Mobile provides 1.8 million Australians with phone services, mobile broadband, music & video tracks, video calling and entertainment. 3 Mobile is Australia’s first and fastest growing 3G mobile service. We’re looking for someone to bring together all the elements of our current dispute resolution into one coherent system, developing a system for tracking and tracing disputes as they happen, and identifying problems that can be corrected right across the company. You won’t just be the person to who disputes are escalated; you’ll be managing the whole system which you will have developed, dealing with customer disputes from all areas of the business which are currently looked after in a number of distinct areas. You’ll also personally take care of disputes which are escalated beyond the bounds of regular disputes, including those that end up in Tribunals etc, working closely with our in-house legal team. You’ll work with key stakeholders across the business to ensure consistency and efficiency when resolving customer disputes, lead and coach staff, analyse information & statistics identifying trends, and address issues as required.
What we’re after: This is not a job for a CRM manager - we’re after someone with specialist Dispute Management experience, who can review and develop procedures to ensure the efficient operation of the Disputes Team, proactively identifing gaps, developing scalable solutions, and working to win consensus across all business channels. We’d love to hear from someone with a high standard of spoken English and great communication skills, advanced listening and interpersonal skills, and the ability to communicate openly within all levels of the organisation. You’ll need to have the ability to prioritise workload, and the confidence to take initiative to solve customer’s problems. People who have solid customer service skills and who are self-motivating and assertive will do well!
Perks: competitive salary package we also offer some fantastic benefits like discounted gym memberships, insurances as well as access to low rate loan programs through major providers, and more! We run professional development & leadership courses, a Reward & Recognition program and an employee community program nationally. To look after our employees’ well being we offer an employee assistance program, Well-at-Work and generous leave entitlements, and of course great social events and parties! To apply, visit
https://hutchison.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=32320
or use the URL link above. Email applications cannot be accepted. Local candidates only, no relocation (Sydney Area, Australia).
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Director of Conciliation Services, Pinal County Superior Court, Tucson AZ
Director of Conciliation Services ($88,629 - $93,142 Starting) PINAL COUNTY SUPERIOR COURT is seeking a candidate to serve as the Conciliation Services Director. This person performs professional work of considerable difficulty in developing and maintaining quality clinical services in the areas of counseling, child custody and visitation assessments, and mediation. To apply please visit our job opportunities website at www.pinaljobs.com EOE (0006405604-01 class 2703)
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Counselor/ Mediator II, Pinal County Superior Court, Tucson AZ
Counselor/ Mediator II ($46,946 - $49,338 Starting) Performs professional work of considerable difficulty in providing counseling, mediation and child custody evaluations for Conciliation Services at the direction of the Superior Court under the supervision of the Conciliation Services Director.To apply please visit our job opportunities website at www.pinaljobs.com
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Conflict Management Training Associates (Senior & Entry), Insight Partners, Boston MA
Insight Partners is an international conflict management firm committed to assisting organizations in developing their skills to negotiate, mediate and communicate more effectively. We work on five continents helping Fortune 500 companies, governments, and non-profit entities create value and improve working relationships. Our unique culture combines intellectual curiosity and partnering with a dedication to help advance the way organizations work together. We offer a casual work environment with a fast-paced focus for the measurable results required of traditional consulting firms. We provide the intellectual interest of an academic think tank with the intensity and excitement of a firm dedicated to transforming the way that companies work together.
We are seeking entry level and seasoned Conflict Management Training Associates to deliver customized training workshops using our effective negotiation, communication, and mediation approach based on ideas developed at the Harvard Negotiation Project and outlined in the best-selling books Getting to YES (Fisher and Ury, 1981) and Difficult Conversations (Stone, Heen and Patton, 1999). For more than a decade, our consultants have worked with the Harvard Negotiation Project and affiliated consulting firms to develop leading theory and advice on getting the best substantive results without damaging working relationships.
These workshops include basic and advanced courses in negotiation, effective communication, strategic relationship management, conflict management, mediation and much more. The trainer’s primary responsibilities will be to deliver, on average, 80-100 days of training per year. Secondary responsibilities may include content design and development, diagnostic calls, as well as client-relationship cultivation and support.
Specifically, our Associates are responsible for: • Delivery of workshops • Assisting with pre and post workshop support (e.g., write or revise learning tools, coordinate materials for upcoming programs) • Creating client deliverables such as agendas and cases. • Facilitating meetings and participating in working sessions with clients. • Conducting diagnostic interviews. • Research and develop to improve program client and develop and analyze marketing strategies • Co-write articles and papers related to our field. In addition, Trainers often have a number of internal (non-client) responsibilities.
QUALIFICATIONS AND EXPERIENCE Entry level Associates must have superior academic and professional credentials which includes a bachelor’s degree with 2+ years of relevant work experience as a consultant or trainer. A Master’s Degree in a related field, is preferred. Senior Associates require superior academic and professional credentials which includes a bachelor’s degree with 3-5 years of relevant work experience as a consultant or trainer. A Master’s Degree in a related field, is preferred.
Both positions require: • Willingness to travel extensively within the U.S. and abroad is approximately 40%-50+%(dependent upon each individual’s skills and motivation). • Demonstrated interest and experience in our field, delivering training • Excellent presentation and platform skills • Facilitation experience • Excellent written and oral communication skills, as well as exceptional interpersonal skills • Proactively managing multiple commitments and tasks • Experience with ADR, mediation, negotiation, alliance management, communication skills and practice desired • Excellent interpersonal skills to effectively develop and foster relationships with clients and colleagues • Intellectual curiosity, and interest in learning more about the theory and practice of negotiation and relationship management • Ability to establish priorities, work independently, and pursue objectives without supervision • Proficiency with Word, Outlook, PowerPoint and Excel.
Credentials and Experience: 1. Superior academic and professional credentials. a) Undergraduate degree required. b) Graduate degree preferred. 2. Demonstrated interest in the types of programs and services Insight Partners provides.
Special Requirements:1. Enthusiasm for working in a high-energy, team-oriented, start-up environment. 2. Able and willing to travel extensively around the world, sometimes on short notice.
NOTE: In your cover letter it is important for you to include your relevant work experience and how your background (e.g., education, experience, and volunteerism) relates to this position.
We offer a competitive salary and excellent benefits package. $50,000.00 - 70,000.00. Insight Partners 47 Winter Street, 8th Floor Boston, MA 02108-4774 Tel: +1.617.948.0006 or +1.800.440.1070 Fax: +1.617.249.0725 E-mail: info@insightpartnersonline.co
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Manager of Dispute Resolution Group, RBC Capital Markets Corp, Minneapolis MN
manages team of 4 in the Dispute Resolution Group within the legal department. This person’s overall responsibility is to:• Investigate and communicate conclusions verbally and in writing with regard to complex customer complaints, arbitration, litigation and related regulatory inquiries involving a high degree of regulatory or financial risk to the firm.• Ensure compliance with industry requirements regarding customer allegations of misconduct by the firm or one of our employees and corresponding outcomes.• Recommend remedial action against the employee when appropriate.• Recommend proactive initiatives to be taken by the firm as a result of lessons learned or patterns observed.
This position manages the overall caseload and handles the more complex types of issues brought to the group:
• Interacts with personnel in various internal departments including but not limited to Legal, Compliance, Branch, and Operations, Complexes, Regions.• Interacts with industry regulators, attorneys retained by the firm or opposing parties, and disgruntled clients.• Maintains the firm’s quality standards and reputation by being responsive to client concerns and correcting misconduct by employees.• Typically manages 200 to 600 new cases annually, plus ongoing correspondence and investigations involving approximately 100 aged matters.
Major Job Accountabilities1. Assigns disputes to the appropriate staff members, and provides review and direction as needed. Assures that the following are appropriately handled by the incumbent or dispute resolution personnel: (30%) • Collect required information relating to customer allegations and potential sales practice violations that are either complex or involve a high degree of regulatory or financial risk to the firm.• Analyze account activity, client and employee background, and commissions as they relate to client concerns.• Communicate with relevant personnel regarding the status of customer disputes.• Defend conclusions verbally and in writing with personnel, clients, attorneys and regulators regarding allegations.• Negotiate settlements when appropriate. • Assist outside counsel as they prepare for arbitrations and litigation and monitor the quality and cost of their work.• Respond to the related regulatory inquiries.
2. Develop and implement supervisory policies and procedures relating to the reporting of reportable events assigned to incumbent and dispute resolution personnel (30%):• Monitor the status of disputes on internal tracking mechanisms (CARD & Law Manager).• Develop and monitor an exception report (”Likely Filing Report”) to verify the submission of required filings.• Ensure that client allegations and resolutions are reported as required to the NASD (Form U-4/U-5) and NYSE (Form RE-3) within prescribed deadlines.• Submit complaint related data to the NYSE on a quarterly basis, as required by Rule 31(d). 3. Provide guidance and training to staff members, and handle related staff matters such as hiring, ongoing evaluation and feedback, and salary decision-making. (10%) 4. Perform other firm and Private Client Group (PCG) duties as assigned, including but not limited to regulatory examinations, participating on occasional branch visits and supporting PCG compliance on special projects. (30%)
Major Challenges:• Determine the appropriate staff member to handle assigned cases, and provide direction as needed.• Defend well-reasoned conclusions despite the frequent lack of internal or external consensus.• Maintain a positive attitude and approach during interactions with difficult people and situations.
Job Requirements: (Knowledge/ Experience): Minimum: • 7 years of relevant industry experience, with a minimum of 2 years compliance background or legal work with broker-dealer customer disputes.• Experience in dispute resolution, including management of cases involving arbitration/litigation.• Strong understanding of investments, industry rules and regulations.• Effective analytical and writing skills.• College degree• Series 7, 24, 8, 65, & 4 or ability/interest to obtain these licenses. Required Skills/ Competencies/ Attributes: Education: BA/BS. RBC Capital Markets Corp 60 South 6th Street Minneapolis MN 55402 http://www.rbc.com/careers/
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Emily Menn, Esq.
Director of Education & Professional Development
New York State Dispute Resolution Association
518.687.2240 x 209
cell: 518-207-7285
emily[@]nysdra.org
emily.menn@gmail.com